2025 Rate Notification
Northshore Utility District (NUD) is committed to providing reliable water and sewer services now and for decades to come. However, a recent analysis revealed that NUD’s current rates do not fully cover the actual cost of providing services.
Wholesale water supply and sewage treatment costs account for 74% of our annual budget. Outside of these costs, numerous other factors are considered when evaluating revenue needs to provide safe and reliable services. These include analyzing costs related to personnel, security, technology, fuel, power, communications, construction, insurance, and local municipal fees. If rates do not cover these costs, the District is at risk of operating at a deficit and/ or failing to provide reliable services.
At its April 21, 2025 meeting, the NUD Board of Commissioners took several actions to better align rates with the cost of delivering services such as:
- Discontinuing the 5% early pay discount to offset higher rate increases
- Minimizing increases to water rates by 4.5% and only increasing sewer rates by 5.8% (a pass-through increase from King County) to achieve full cost recovery and maintain a capital reserve
- Revising the current Low-Income Discount Program and expanding access to customers
This decision was reached after conducting open public hearings on April 7 and April 21, 2025. The 2025 Rate Resolution was adopted and will be applied to all utility bills sent after April 21, 2025, regardless of when service is rendered. NUD strives to keep rates as low as possible. However, these adjustments to the rate structure are necessary to ensure continued service reliability.
Letters have been sent to NUD customers. Click here to download a copy of the letter..
Rate payers are the owners of this utility, and as your elected Board of Commissioners, we take great pride in representing you. We are focused on being an effective governing body that establishes policies to ensure high quality drinking water and sewer services are provided in an affordable, sustainable manner.
We welcome the opportunity to discuss District policies or the future direction of the District with you. Find contact information for the Board of Commissioners here.
The Flow: Spring 2025 Edition
Our spring newsletter is now available! Meet NUD's information technology team, learn how to diagnose and fix a water pressure problem, and find tips for water-smart gardening. Happy reading!
The Flow: Fall 2024 Edition
Our fall newsletter is now available! Meet NUD's newest leadership team members, learn how to protect your pipes from freezing, and read about what Rep. Duerr is doing for sewer and water districts. Happy reading!
The Flow: Summer 2024 Edition
Our summer newsletter is now available! Meet NUD's Administrative Team, learn how NUD is staying ahead of lead and copper laws, and more. Happy reading!
2024 Rate Notification
Savvy Gardening Classes and Weekly Watering Advice
Weekly Watering Advice
SPECIAL MEETING APRIL 1: Rate Adjustment & Rate Resolution Hearing
A special meeting and public hearing regarding the rate adjustment & rate resolution (first reading) will be held on Monday, April 1, 2024. The special meeting will take place during the regular Board of Commissioners meeting from 5:30 p.m. to 6:30 p.m. The meeting will be held in-person and remote. To participate in the meeting remotely, please contact Brenda Smith at bsmith@nud.net before 2:00 p.m. on April 1, 2024.
The Flow: Check Out the First Issue of 2024!
Our first newsletter of 2024 is out! Did you know there are things you can do this spring to make your yard more water efficient in the summer? Also: meet our engineering department, and learn all about water and wastewater utilities. Did you know there are more than 140,000 public water systems in the U.S.?! Happy reading!
Water Supply Conditions Return to Normal
Thank you, Northshore Utility District customers! Thanks to the recent rains in our mountain watersheds and your help in reducing water, we are no longer facing a potential water shortage. Customers can return to normal water use.
In September, we asked customers to voluntarily reduce their water usage after an unusually dry summer and a forecasted dry fall and winter. Currently, fall rains have increased our water storage to 100% of normal in the Cedar and Tolt watersheds.
Even though our mountain reservoirs are replenished, using water more efficiently year-round helps stretch our supply for current and future generations. Water conservation can help keep water bills as low as possible, and in many cases, reducing water use can also reduce your sewer bill. Find water-saving tips at savingwater.org.
We thank you for reducing your water use so that there is enough water for both people and fish!
Northshore Utility District Honors IT Technician for 30 Years of Service
IT Technician Pat Sutherland was recently honored for 30 years of service at Northshore Utility District (NUD). During his career at NUD, Pat has served in a variety of roles including a Senior Utility Worker and Engineering Technician. In his current role as IT Technician, he is the first contact for any information technology issues and provides ongoing support for NUD’s technological infrastructure and equipment.
“Pat is always the first person everyone chooses to call,” said Pat’s supervisor, Mike Vermeulen. “I think that says a lot about the trust they have in him.”
In order to provide the best possible service to customers, NUD’s utility workers require access to the District’s databases around the clock. Pat provides that primary lifeline for operations in the field and will respond to requests for help at any hour of the day.
“Our team is committed to providing critical water and sewer services to our community, and technology is a vital part of delivering those services” said General Manager Amanda Campbell. “NUD’s technological systems run smoothly thanks to Pat’s dedication and approachability. Everyone feels comfortable asking Pat for help, and he’s always available to take a call or help someone in need. We are grateful to Pat for his continued service and excited to celebrate this significant milestone with him.”
“Pat has a great sense of humor and is always lightening the mood,” said Mike Vermeulen. “It’s been truly enjoyable to work with him, and I'm looking forward to many more years.”
Northshore Utility District is a special purpose public agency that provides water and sewer services to customers throughout the northeast end of Lake Washington. NUD manages more than 22,000 water and sewer service connections and 281 miles of water mains. For more information, please visit www.nud.net
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Media Contact:
Amanda Campbell, General Manager
Northshore Utility District
(425) 521-3728