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NUD Adopts Payment Arrangement Initiative to Help with Past-Due Balances

As of 9/30/2021, suspension of utility shut offs and late charges were lifted per the Washington State Governor’s proclamation 20-23.16.

Northshore Utility District has adopted a payment arrangement initiative to assist customers with paying off their past-due balances. Customers with past-due balances, owing prior to November 1, 2021, will be put on a payment plan spread over a 1-year period (6 bi-monthly billing periods).

Payment plan arrangement amounts will display as a detail line-item charge on the bi-monthly billing statement. Unpaid current charges will be subject to late fees and/or service termination.

If an alternate payment arrangement is needed, please contact our offices immediately at 425-484-0338 or through email at ccap@nud.net.

Please visit our Assistance Programs page for additional payment assistance information.


Welcome New NUD Commissioner Suzanne Greathouse

Northshore Utility District (NUD) Board of Commissioners is pleased to announce appointment of Commissioner Suzanne Greathouse on August 16, 2021.  Commissioner Greathouse is a dedicated community professional who brings a vast amount of knowledge and experience to support NUD’s continued ongoing mission to provide necessary services to the community in a safe, reliable, economical, and ecologically responsible manner.

CEO/Co-Founder of REPSVR, a virtual reality skills training platform, Suzanne Greathouse’s diverse experience includes being a business owner, educator/trainer, executive and consultant. She developed and led multi-cultural and virtual teams and managed complex business environments. She is an expert at applying industry best practices and emerging research to specific challenges, enabling and empowering success while improving performance, motivation, and job satisfaction.

She worked for AT&T for nearly 20 years and led efforts in Construction and Engineering, Research and Development, Emergency Preparedness/Disaster Recovery, Network Security, Network Operations, and IT Product Development/Support. In 2017, after a family tragedy, she decided to leave AT&T and focus on serving the community. She ran for City of Kenmore Council, served on Northshore Fire District’s Board and currently serves on the City of Kenmore Planning Commission, Northshore Senior Center Board, Kenmore Heritage Society Board, Bothell/Kenmore Chamber of Commerce, Kenmore Business Alliance, volunteers at Mary’s Place and EvergreenHealth Foundation Board (chairing the Alex Greathouse foundation for oral cancer research).

Commissioner Greathouse replaces NUD’s long time Commissioner, Don Ellis, who passed away unexpectedly on May 25, 2021.  Northshore Utility District is governed by an elected Board of Commissioners who are focused on establishing policies that ensure high quality drinking water and sewer services. See the Board of Commissioners webpage for more information.


Free sustainable gardening classes

FREE Sustainable Gardening Classes

This is a virtual event presented via Teams. To register, email conservation@nud.net or call 425-521-3747.

September 14, 2021, 6:30-8 p.m.

Fall and Winter Chores to Make Your Spring Gardening Easier
With Ladd Smith, Co-Owner of In-Harmony Sustainable Landscapes

Come learn how you can become a more successful gardener and do it with less work. Your garden will be more beautiful, and you will benefit from putting in less effort and getting more enjoyment when you learn how to work with Mother Nature. The class will cover topics such as healthy soils, good watering, and natural yard care techniques.

 

Please note: the August 24 class, Simply Lovely: Great Plants for NW with Emily Bishton, has been cancelled.


Photo of Don Ellis with Utility Cover Background

Dedication Ceremony in Honor of Former Commissioner Don Ellis

The Northshore Utility District will be holding a dedication ceremony for former Commissioner Don Ellis on July 16, 2021 from 3:00 p.m. until 4:00 p.m., and its offices will be closed during this time. The ceremony is open to the public and all are welcome to attend. Parking is limited and there will be signage directing attendees to where the ceremony will be held. If you would like to attend the ceremony remotely, the link to join Microsoft Teams is below;

Microsoft Teams meeting

Join on your computer or mobile app

Click here to join the meeting

Or call in (audio only)

+1 253-328-7749,,732117838#   United States, Tacoma

Phone Conference ID: 732 117 838#

Find a local number | Reset PIN

Page one of the July 16, 2021 3:00 p.m. dedication flier for Former District Commissioner Don Ellis.

 

 

 


Blue Water

Cooling Centers

The City of Kenmore and Northshore Utility District (NUD) will be opening cooling centers to the public. The City of Kenmore will open its cooling center on Sunday, June 27, 2021 from 1:00 p.m. to 6:00 p.m. and NUD will be opening its cooling center on Monday, June 28, 2021 from 1:00 p.m. to 6:00 p.m.


Photo of Don Ellis with Utility Cover Background

Northshore Utility District mourns the loss of Commissioner Don Ellis

Commissioner Don Ellis

UPDATE 7/12/21: The Northshore Utility District will be holding a dedication ceremony for former Commissioner Don Ellis on July 16, 2021 from 3:00 p.m. until 4:00 p.m., and its offices will be closed during this time. The ceremony is open to the public and all are welcome to attend. Parking is limited and there will be signage directing attendees to where the ceremony will be held. To view the announcement, click here.

Northshore Utility District’s long time Commissioner, Don Ellis, passed away unexpectedly on May 25, 2021.

A Kenmore resident for over 50 years, Don Ellis originally joined the Northshore Utility District Board of Commissioners in 1967 and has served continuously since.

Don took his responsibility of serving the community very seriously. He was a strong advocate for the needs and concerns of utility district customers, whom he referred to as the “owners” of the utility. Don was committed to ensuring any customer concern or issue was promptly addressed and appropriately resolved.

In addition to his long service with the utility district, Don also served on the Northshore Fire Department’s Board of Commissioners for over 28 years. Between these two Boards, Commissioner Ellis has been very active serving on numerous local and regional committees, dedicating countless hours working with others for the betterment of the community.

Commissioner Ellis’ influence has been instrumental in developing numerous improvements to the quality of services provided by the Northshore Utility District. His presence and leadership will be greatly missed and never forgotten.

 


The Log In page on the NUD webpage opened up on a laptop

New Website and Services

Northshore Utility District is excited to announce the launch of its new website (www.nud.net)! The following lists new services being released with the website.

• Customer Web Portal (CWP) – The CWP allows customers to manage accounts, make payments online, view usage and more.

• Share-A-Drop – Customers can assist those who are in dire need of financial assistance through taxable deductible donations. To learn more, visit
www.nud.net/share-a-drop.

• NUD Utility Map (UMap) – UMap provides online access to utility and property information though an interactive map.

This work was the result of feedback received from customers. Please let us know what you think at www.nud.net/contact-us/.


a blueprint for cyber security with blue backlit lines on a black screen

Notice of Cyber Security Incident

UPDATE: On February 24, AFTS reported that their “Analysis found no evidence the 2,522 exfiltrated files contained.…check images, signatures, or authentication files from any of AFTS’ Statement Printing, Check Processing, and Lockbox customers.”

Northshore Utility District (NUD) was notified today (February 9, 2021) of a cyber security incident involving its payment processing vendor, Automatic Funds Transfer Services, Inc. (AFTS). The AFTS servers were illegally accessed by an encrypted ransomware attack, occurring between February 3, 2021 and February 4, 2021. AFTS maintains customer data as part of its payment processing services. As an immediate response to this issue, District staff will be receiving and processing all utility payments made by check. This will remain in place until further notice.

NUD customers who pay their bill via automatic fund transfer, credit card, or in person, may have potential limited exposure related to following information: NUD customer account numbers, customer names, addresses, and the balance due on the account. Please note that customer credit card information is not shared with AFTS.

Customers who pay their bill via check, routed to AFTS, may have potential additional exposure related to scanned check images residing on the AFTS network servers, which include bank account and routing information. It is unknown at this time if any of these scanned records were accessed. However, customers are encouraged to monitor their accounts for suspicious activity and immediately report such activity to their bank.

AFTS has reported this incident to local law enforcement and to the FBI for investigation. Northshore Utility District will continue to work with AFTS to determine the full extent of this incident and will provide updated information as soon as it becomes available.


a bear sculpture in the lobby of the NUD building

Walk-In Lobby Temporarily Closed

In an effort to keep our customers and employees safe from the covid-19 virus, the public counters will be temporarily closed until further notice.

For utility payments:

  • To pay by cash: ring the video doorbell for assistance.
  • To pay by check or cashier’s check: deposit check payment in the drop box to your right or located in the parking lot near the flagpole.
  • To pay by credit card: login to the districts website at www.nud.net to make an online payment by clicking the pay my bill button located on the homepage and follow the instructions: PAY MY BILL

We are currently suspending the following actions related to delinquent accounts until further notice.

  • Late charges
  • Reminder letters
  • Lien interest charges
  • Utility shut-offs

For questions, contact our utility billing department at 425-398-4400.

For permitting/engineering services:
Contact our permit department at 425-398-4401.

Water and sewer service applications, inspections and developer extension projects will be handled via e-mail. Payments via check will be accepted either by mail or in the drop box as listed above.

We understand this is an inconvenience and we appreciate your patience and understanding.

Thank you!


a smiling woman handing paperwork to a client across the counter

NUD Customer Assistance Programs

In addition to the existing Low-Income Discount Program (LIDP) (see here for more information www.nud.net/lidp), the District has added temporary COVID-19 assistance programs. To see more information about the additional COVID-19 Customer Assistance Programs (CCAP), please visit www.nud.net/ccap.