Photo of Don Ellis with Utility Cover Background

Northshore Utility District mourns the loss of Commissioner Don Ellis

Commissioner Don EllisNorthshore Utility District’s long time Commissioner, Don Ellis, passed away unexpectedly on May 25, 2021.

A Kenmore resident for over 50 years, Don Ellis originally joined the Northshore Utility District Board of Commissioners in 1967 and has served continuously since.

Don took his responsibility of serving the community very seriously. He was a strong advocate for the needs and concerns of utility district customers, whom he referred to as the “owners” of the utility. Don was committed to ensuring any customer concern or issue was promptly addressed and appropriately resolved.

In addition to his long service with the utility district, Don also served on the Northshore Fire Department’s Board of Commissioners for over 28 years. Between these two Boards, Commissioner Ellis has been very active serving on numerous local and regional committees, dedicating countless hours working with others for the betterment of the community.

Commissioner Ellis’ influence has been instrumental in developing numerous improvements to the quality of services provided by the Northshore Utility District. His presence and leadership will be greatly missed and never forgotten.

 


The Log In page on the NUD webpage opened up on a laptop

New Website and Services

Northshore Utility District is excited to announce the launch of its new website (www.nud.net)! The following lists new services being released with the website.

• Customer Web Portal (CWP) – The CWP allows customers to manage accounts, make payments online, view usage and more.

• Share-A-Drop – Customers can assist those who are in dire need of financial assistance through taxable deductible donations. To learn more, visit
www.nud.net/share-a-drop.

• NUD Utility Map (UMap) – UMap provides online access to utility and property information though an interactive map.

This work was the result of feedback received from customers. Please let us know what you think at www.nud.net/contact-us/.


a blueprint for cyber security with blue backlit lines on a black screen

Notice of Cyber Security Incident

UPDATE: On February 24, AFTS reported that their “Analysis found no evidence the 2,522 exfiltrated files contained.…check images, signatures, or authentication files from any of AFTS’ Statement Printing, Check Processing, and Lockbox customers.”

Northshore Utility District (NUD) was notified today (February 9, 2021) of a cyber security incident involving its payment processing vendor, Automatic Funds Transfer Services, Inc. (AFTS). The AFTS servers were illegally accessed by an encrypted ransomware attack, occurring between February 3, 2021 and February 4, 2021. AFTS maintains customer data as part of its payment processing services. As an immediate response to this issue, District staff will be receiving and processing all utility payments made by check. This will remain in place until further notice.

NUD customers who pay their bill via automatic fund transfer, credit card, or in person, may have potential limited exposure related to following information: NUD customer account numbers, customer names, addresses, and the balance due on the account. Please note that customer credit card information is not shared with AFTS.

Customers who pay their bill via check, routed to AFTS, may have potential additional exposure related to scanned check images residing on the AFTS network servers, which include bank account and routing information. It is unknown at this time if any of these scanned records were accessed. However, customers are encouraged to monitor their accounts for suspicious activity and immediately report such activity to their bank.

AFTS has reported this incident to local law enforcement and to the FBI for investigation. Northshore Utility District will continue to work with AFTS to determine the full extent of this incident and will provide updated information as soon as it becomes available.


a bear sculpture in the lobby of the NUD building

Walk-In Lobby Temporarily Closed

In an effort to keep our customers and employees safe from the covid-19 virus, the public counters will be temporarily closed until further notice.

For utility payments:

  • To pay by cash: ring the video doorbell for assistance.
  • To pay by check or cashier’s check: deposit check payment in the drop box to your right or located in the parking lot near the flagpole.
  • To pay by credit card: login to the districts website at www.nud.net to make an online payment by clicking the pay my bill button located on the homepage and follow the instructions: PAY MY BILL

We are currently suspending the following actions related to delinquent accounts until further notice.

  • Late charges
  • Reminder letters
  • Lien interest charges
  • Utility shut-offs

For questions, contact our utility billing department at 425-398-4400.

For permitting/engineering services:
Contact our permit department at 425-398-4401.

Water and sewer service applications, inspections and developer extension projects will be handled via e-mail. Payments via check will be accepted either by mail or in the drop box as listed above.

We understand this is an inconvenience and we appreciate your patience and understanding.

Thank you!


a smiling woman handing paperwork to a client across the counter

NUD Customer Assistance Programs

In addition to the existing Low-Income Discount Program (LIDP) (see here for more information www.nud.net/lidp), the District has added temporary COVID-19 assistance programs. To see more information about the additional COVID-19 Customer Assistance Programs (CCAP), please visit www.nud.net/ccap.


a close up image of a Covid-19 cell

Covid-19 (Coronavirus) Customer And Staff Protection Measures

For the latest updates from NUD please visit www.nud.net/COVID-19.

Northshore Utility District (NUD) wants to assure you that your water is SAFE and that the virus does not pose a threat to your drinking water.

NUD purchases water from Seattle Public Utilities (SPU). SPU has confirmed that the water remains safe and protected against contaminants, including COVID-19 (coronavirus). NUD continually tests and monitors the water (24-hours a day) to ensure that the high-quality standards of your drinking water are maintained.

Out of an abundance of caution, to protect you and our staff, the District has temporarily closed our public counters. If you need to pay a bill or conduct business with our Engineering Department, please click here for more information.

Even though we have temporarily closed our public counters, we encourage you to contact us at (425) 398-4400 for your water and sewer service needs. Thank you for your understanding as we work through this situation together.

If you or anyone you know is showing possible COVID-19 symptoms, please call the DOH hotline at 1 (800) 525-0127 and press #. Up-to-date information is also available on the Public Health – Seattle & King County’s website and from the CDC website.


the interior of the NUD garage with a truck with the hood popped.

NUD Hosting Public Auction of Surplus Items

Northshore Utility District will host a public auction of surplus items.  Members of the public are invited to participate on the following dates:

  • Auction Preview: Tues, June 25th, from 4:15-4:45 p.m.
  • Live Auction:  Wed, June 26th, from 4:35-5:30 p.m. (or until items sold)

LOCATION: NUD main office, Building C - first left entering driveway. Follow signs for parking.

All items sold "as is," CASH ONLY.


SURPLUS ITEMS UP FOR BID INCLUDE:

  • Miscellaneous computers, monitors, and computer accessories
  • Fire hydrant
  • Surplus tools and materials.

a image looking through the water drain towards some evergreen trees

Disaster Skills Training

If a disaster hit, would you be prepared to get yourself and your loved ones through safely?

YOU CAN BE. Now is the time to learn and practice.

Join King County Emergency Management and the Northshore Emergency Management Coalition (NEMCo) in a 1.5 hour workshop designed to equip you with the most vital disaster preparedness tools. [Class information flyer]

 


 

WHAT:  Disaster Skills Training workshop

WHEN:  Monday, March 4, 2019 - 6:30-8pm

WHERE:  Northshore Fire Station 51 [map]
7220 NE 181st - Kenmore

CLASS WILL COVER:

  • Family communication planning
  • All hazards assessments
  • Emergency kits
  • Alternate routes
  • Neighborhood readiness
  • City partnerships
  • Pet preparedness

TO REGISTER:  Contact Sophia Lopez at (206) 205-6545


68th Ave NE Bridge Closure FAQs

What happened to the bridge? What are you doing to ensure it does not happen again?

Contractor tunneling construction activities resulted in a sinkhole on the roadway. The sewer main underneath the bridge is being relocated in preparation for the larger bridge replacement project the City of Kenmore will undertake in 2019. NUD engineers decided to install the new sewer line underneath the road via tunneling to allow the bridge to remain open during construction. The tunneling work has been completed. With the existing sinkhole filled in and the road repaved, for this particular project, there is no further danger of road failure from sinkholes.

When will the sidewalk along the southbound lanes be restored?

The contractor will restore the sidewalk along the southbound lanes by the end of February 2019.

Was anyone at fault? Who is paying for the unexpected repairs/over-time costs? Does NUD have project insurance for this to help cover?

Both Northshore Utility District and contractors maintain insurance policies to protect from unforeseen damages as a result of construction. Tunneling work can be complex and high risk. At this time, it has not been determined which provider will cover the additional costs resulting from the sinkhole and corresponding delays in construction.

Why couldn’t NUD keep one lane open to keep traffic moving?

Although the northbound lanes on the bridge seemed stable, it was determined that the high traffic volume created potentially hazardous conditions. This is why the lane was initially opened for emergency vehicle access only while the sinkhole was being repaired.

Why didn’t NUD place more detour signs to help route traffic?

To help route commuters over the long and widespread detour resulting from the bridge closure, NUD crews obtained every electronic message board available as far out as the City of Kent. Additionally, crews staged orange detour signs along the route in both directions. We acted as quickly as possible and used all available resources to alert commuters all along the detour route, but recognize we were not able to reach every neighborhood affected. We have plans in place to secure additional signage should a future incident arise requiring the bridge's closure.

What about the trees along the bridge vulnerable to being uprooted from the sinkhole?

Crews removed three trees (already planned for removal) on the west side of the bridge whose root structures may have been compromised by the sinkhole. At this time, NUD and Kenmore engineers do not foresee any further potential for fallen trees over the bridge roadway.

What does this project have to do with the upcoming bridge replacement? How will the bridge replacement affect traffic closures?

NUD’s sewer line replacement work is part of the City of Kenmore’s upcoming bridge replacement project; the sewer line had to be relocated to enable the bridge work. The City of Kenmore expects bridge replacement construction to start in Spring 2019. They will be sharing more detailed information on construction and traffic impacts in coming months. Please check www.kenmorewa.gov/WestSammamishRiverBridge for current information.

Who should I contact if I have questions about the bridge replacement project?

NUD engineer Valerie Tokumoto is the lead contact on the sewer line replacement project. Please direct inquiries to engineering@nud.net. For questions about Kenmore’s bridge replacement project, please contact John Vicente, City Engineer, at (425) 398-8900.


Bridge (68th Ave NE) Update: Traffic Restricted to One Lane on Southbound Side

KENMORE, WA - December 20, 2018 

[Updated 11:30 a.m.] The 68th Ave NE bridge remains open in both directions. However, with the risk posed by weather conditions and ongoing construction, NUD and the City of Kenmore are taking the precaution of closing the west side of the southbound lane, the lane adjacent to ongoing work in the boat launch parking lot. Traffic will continue to move steadily. We are also stationing crews to monitor the bridge condition throughout the day for any changes. Crews remain on alert and ready to respond as needed.