Customers asked to voluntarily reduce water use

Northshore Utility District Customers Asked to Voluntarily Reduce Water Use

We have had an unusually dry summer and the forecasts predict a potential delay in the return of sustained fall rains. As a result, we are growing concerned about having sufficient water for both people and fish as we head into fall. We are asking our customers to voluntarily use less water.

We need your help to stretch the region’s water supply until we get enough rain this fall to refill the mountain reservoirs sufficiently. Even seemingly small daily actions can add up to make a big impact..

There are many ways to save water in the home, outdoors, and at workplaces:

  • Stop watering your lawn for the season.Water established trees, shrubs, and perennials once a month or less. (It’s okay to efficiently water newly planted lawns, young plants and trees, and vegetable gardens).
  • Take shorter or fewer showers and take showers instead of baths.
  • Fix leaks, especially running toilets. A running toilet can waste as much water as taking 15 showers per day. If you hear a noise between flushes or have to jiggle the handle to get your toilet to stop running, your toilet is wasting water.
  • Use water wisely: wait until you have a full load to run your dishwasher or washing machine; if you can, delay washing your car or power washing; turn off the tap when you aren’t using it.

Download the Northshore Utility District water reduction info sheet or find more water-saving tips are available at

NUD provides water to our customers from the Tolt and Cedar River Watersheds which are part of the Seattle Regional Water System and managed by Seattle Public Utilities. The voluntary call to reduce water use applies to everyone who gets water from the Seattle Regional Water System which covers 1.5 million people and 25 water utilities.

Thank you for using water wisely and encouraging friends, family, and coworkers to do the same.

Photo of Pat Sutherland receiving 30 year award

Northshore Utility District Honors IT Technician for 30 Years of Service

IT Technician Pat Sutherland was recently honored for 30 years of service at Northshore Utility District (NUD).  During his career at NUD, Pat has served in a variety of roles including a Senior Utility Worker and Engineering Technician. In his current role as IT Technician, he is the first contact for any information technology issues and provides ongoing support for NUD’s technological infrastructure and equipment.

“Pat is always the first person everyone chooses to call,” said Pat’s supervisor, Mike Vermeulen. “I think that says a lot about the trust they have in him.”

In order to provide the best possible service to customers, NUD’s utility workers require access to the District’s databases around the clock.  Pat provides that primary lifeline for operations in the field and will respond to requests for help at any hour of the day.

“Our team is committed to providing critical water and sewer services to our community, and technology is a vital part of delivering those services” said General Manager Amanda Campbell. “NUD’s technological systems run smoothly thanks to Pat’s dedication and approachability. Everyone feels comfortable asking Pat for help, and he’s always available to take a call or help someone in need. We are grateful to Pat for his continued service and excited to celebrate this significant milestone with him.”

“Pat has a great sense of humor and is always lightening the mood,” said Mike Vermeulen. “It’s been truly enjoyable to work with him, and I'm looking forward to many more years.”

Northshore Utility District is a special purpose public agency that provides water and sewer services to customers throughout the northeast end of Lake Washington. NUD manages more than 22,000 water and sewer service connections and 281 miles of water mains. For more information, please visit

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Media Contact:

Amanda Campbell, General Manager
Northshore Utility District
(425) 521-3728

Hand washing

Statewide Drought Advisory Does Not Affect NUD Customers

In early July, the Washington State Department of Ecology issued a statewide drought advisory. However, as noted in the advisory, utility companies in large metropolitan areas including Tacoma, Seattle and Everett have plenty of water for their customers thanks to robust storage facilities.  Water for Northshore Utility District (NUD) customers comes from Seattle Public Utilities (SPU) which anticipates it will have enough water for people and fish this summer based on current water conditions.

After experiencing a drier than average winter and a fast, early snowmelt, SPU took actions to store additional water in the Cedar River watershed.  SPU continuously analyzes its water supply – monitoring water storage in reservoirs, the inflows into the reservoirs from precipitation and melting snow, customer use, and water released from dams to benefit fish. SPU also monitors the near-term and long-term weather forecasts and plans for potential impacts on water supply.

No matter what water conditions are, we always encourage customers to use water wisely and help to conserve this natural resource. Helpful tips can be found at

June 2023 Flow Header

The Flow: Check Out the Summer 2023 Newsletter

The latest edition of NUD's newsletter, The Flow, is now available. Learn about the Maintenance and Operations Team, the building remodel underway, recent recipients of the All Star Award, and why NUD had to make the difficult decision to raise rates. Thanks for reading!

The Flow Summer 2023 

Past Editions of The Flow

Leaking faucet

May 15-19 is Water-Saving Week

Water-Saving Week is a great opportunity to minimize water waste, help the environment, and reduce your water bill. Northshore Utility District encourages all customers to celebrate the week by learning more about what can be done at home to save water.  Here are a few ideas:

Find and Fix Leaks: If your water bill is higher than usual, you might have a leak. Learn how to identify the source of leaks and fix them. Resolving leaks quickly saves water AND money!

Save Water with Weekly Lawn Watering Advice: Regularly adjusting your watering schedule will help you maintain a healthy, beautiful lawn and avoid wasting water. Check out the Saving Water Partnership’s Lawn Watering page every Saturday for advice on watering for the upcoming week.

Rebates for Water-Saving Projects: Rebates are available to help cover the costs of upgrading to more water-efficient equipment at your home, multifamily property, or business.

Learn more at

Lawn watering

Save Water with Weekly Lawn Watering Advice

If you want to keep your lawn green all summer long, the amount of water your lawn needs changes every week according to the weather and length of day. Regularly adjusting the watering schedule of your automatic irrigation system (unless you have a smart timer) will help you maintain a healthy, beautiful lawn and avoid wasting water.

In the Pacific Northwest, the lawn watering season usually lasts from June to September. Check out the Saving Water Partnership's Lawn Watering page every Saturday for advice on watering for the upcoming week:

The Saving Water Partnership is an organization comprised of 19 water utilities in King and Snohomish counties. They offer tips, tools, and rebates to help people preserve our region’s water for future generations. When we work together to use water wisely, it adds up to make a big difference.

writing a check

Northshore Utility District Helps Customers Struggling Financially

Department of Commerce grant provides relief funding

Northshore Utility District (NUD) applied for and received a grant from the Department of Commerce that made it possible to assist 608 NUD customers financially impacted by the pandemic. When the pandemic-related moratorium on water shutoffs was lifted in October 2021, NUD customers owed over $1.6 million in overdue payments. By offering payment plans, through partnerships with neighboring agencies and charitable organizations, and with the help of federal funding, NUD has been able to reduce the total owed by over 80 percent.

“The pandemic has been devastating in many ways, and for some of our customers, they had to make the difficult decision to pay their utility bills or purchase groceries,” said Acting General Manager Amanda Campbell.  “NUD staff worked numerous hours trying to connect customers with resources to resolve this ongoing challenge and the Department of Commerce grant was another avenue of providing support to those in need.”

In August of 2022, the Department of Commerce received grant funding from the Federal Government for water and sewer districts to assist eligible residential customers who were financially impacted by the pandemic. The funding was made available in mid-November, with a requirement of disbursing funds by December 31, 2022.

Northshore Utility District (NUD) applied promptly for grant funds and received an allocation of $258,914.57. The grant required NUD to establish criteria to prioritize distribution of funds to residential customers behind on payments between March 1, 2020 - December 31, 2021, and who also met additional grant eligibility requirements. NUD distributed $234,914.51 to 608 eligible customers, ranging from payments of $1.51 to $13,117.02. Letters to customers documenting their funding amounts were sent mid-January 2023.

To learn more about current assistance programs for NUD customers, visit  For questions, please call (425) 398-4400.


Media Contact:

Amanda Campbell, Acting General Manager
Northshore Utility District
(425) 521-3728

Dr. Sham visits NUD

Dr. Chi Ho Sham Visits Northshore Utility District

Northshore Utility District was honored to host Dr. Chi Ho Sham, recent past president of the American Water Works Association (AWWA) on November 8, 2022. Sham’s passion for safeguarding water quality and the environment began in Hong Kong, where, during the 1960s, he experienced first-hand the city’s drought-induced potable water shortages. Since earning master’s and doctorate degrees from the State University of New York at Buffalo, his work has spanned watershed management, water resource planning, drinking water protection, underground injection control, and water quality assessment. Meeting Dr. Sham in person was a great experience for our team and we are grateful for all he is doing for water across the country.

Learn more about Dr. Chi Ho Sham at

map of location in Kirkland

Sewer Main Break in Kirkland

UPDATE 11/9/22 3:30 PM
Northshore Utility District (NUD), in coordination with the City of Kirkland, responded to a sewer main break, caused by construction, at the intersection of 132nd Ave NE and NE 116th St. NUD crews have been on scene since 11:30am and will continue their emergency response throughout the evening to assist the contractor.

UPDATE 11/9/22 6:00 PM
NUD crews will resume work in the morning to continue repairs. Reduced lanes are anticipated, thank you for your patience if driving in the area.

Fleet Mechanic Lead at Northshore Utility District Honored for 30 Years of Service

Fleet Mechanic Lead Ken James was recently honored for 30 years of service at Northshore Utility District (NUD).  James was originally hired at NUD as a Senior Mechanic in 1992 and was promoted to Lead Mechanic in 2003. In his position, he has since served as a telemetry technician, a facility technician, an emergency responder, as well as a mentor and coach for his coworkers.

“Ken has been willing to fill any role that is needed,” said General Manager Al Nelson. “I have never heard him complain about being overworked and understaffed – he merely digs in to get the job done – even if that means working long hours and weekends.”

Northshore Utility District is a special purpose public agency, specializing in providing water and sewer service to over 85,000 people residing in cities of Kenmore, Kirkland, Lake Forest Park, Bothell, and Woodinville. NUD was originally established, as municipal corporation in 1947 to fill an environmental and public health need.

In addition, to providing water and sewer service, NUD is a provider of regional fleet services for its municipal partners of Kenmore, Lake Forest Park, and Northshore/Shoreline Fire Department.  Water, sewer and fleet services are managed and maintained by NUD’s staff of just over 50 employees which include utility workers, engineers, construction inspectors, permit technicians, customer service technicians, information technology staff, mechanics, facilities maintenance, seasonal grounds crews, and administration.

“Our team is committed to serving the community by providing essential services in a safe, reliable, economical and ecologically responsible way,” said Nelson. “Fleet Mechanic Lead Ken James has consistently demonstrated a strong commitment to serving others in the community throughout his 30 years. He has remained a steady dependable pillar and contributor in our organization.”

For more information about Northshore Utility District, visit us at

Media Contact:
Amanda Campbell, Administrative Services Manager
Northshore Utility District
(425) 521-3728