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Notice of Cyber Security Incident - Automatic Funds Transfer Services, Inc. (AFTS): Northshore Utility District (NUD) was notified today (February 9, 2021) of a cyber security incident involving its payment processing vendor, Automatic Funds Transfer Services, Inc. (AFTS). The AFTS servers were illegally accessed by an encrypted ransomware attack, occurring between February 3, 2021 and February 4, 2021. AFTS maintains customer data as part of its payment processing services. Visit our news section for the full statement, and for future updates. 

 

Update Emergency Contact Info?

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Help us contact you in emergencies!

Customers, please keep your contact information current.  In the event of an emergency, such as a main break or water contamination situation, we need to be able to reach you quickly.  Please fill out the information below and hit send.

The District will never sell or otherwise distribute this information to any other parties.  This information is forwarded directly to our customer service staff and will only be used for contacting you regarding District business matters.

*If enrolled in our online payment system:  your emergency contact email MUST match your online account email.  Our payment system cannot currently hold two distinct email addresses on one account.

**Please note:  this form is only to update email and phone contact info.  For billing address/agent info updates, please call (425) 398-4400.

* Indicates necessary field to ensure all account info is accurate.
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Name

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2

Account Number (if known)

3

Primary Phone

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4

Secondary Phone

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Email Address - must match online account email

 *
6

Street Address

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7

City, State, Zip Code

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City, State, Zip Code
8

Message (if any)

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