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Notice of Cyber Security Incident - Automatic Funds Transfer Services, Inc. (AFTS): Northshore Utility District (NUD) was notified today (February 9, 2021) of a cyber security incident involving its payment processing vendor, Automatic Funds Transfer Services, Inc. (AFTS). The AFTS servers were illegally accessed by an encrypted ransomware attack, occurring between February 3, 2021 and February 4, 2021. AFTS maintains customer data as part of its payment processing services. Visit our news section for the full statement, and for future updates. 

 

How Do I...

Read My Water / Sewer Bill?

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How to Read Your Water / Sewer Bill

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Please take a moment to read the back of your bill. It contains important information regarding early payment discounts, late penalties, dishonored check charges, non¬payment service terminations, property lien for non-payment, right to hearings, and known or suspected errors/irregularities. It also contains a space for you to inform us of changes to the account billing addresses, name changes, or property ownership.

 

 

 

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If you need further assistance with understanding your bill, please feel free to contact the Finance Department at (425) 398-4402 to be connected to a representative, or you can email us at Contact Billing/Finance.

 

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