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Notice of Cyber Security Incident - Automatic Funds Transfer Services, Inc. (AFTS): Northshore Utility District (NUD) was notified today (February 9, 2021) of a cyber security incident involving its payment processing vendor, Automatic Funds Transfer Services, Inc. (AFTS). The AFTS servers were illegally accessed by an encrypted ransomware attack, occurring between February 3, 2021 and February 4, 2021. AFTS maintains customer data as part of its payment processing services. Visit our news section for the full statement, and for future updates. 

 

Frequently Asked Questions

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Our Frequently Asked Questions are sorted alphabetically by department.  Choose a department from the pull down menu below to see FAQ's from that department only.
  • Finance

    • ONLINE ACCESS - 3rd party payment sites

    • ONLINE ACCESS - How can a tenant access their account

    • ONLINE ACCESS - HTTP Referrer error when paying my bill

    • ONLINE ACCESS - I can't send or receive emails to/from NUD

    • ONLINE ACCESS - I forgot my account password

    • ONLINE ACCESS - I'm out of the country and can't pay my bill

    • ONLINE ACCESS - I'm trying to create my Utility Bill online account