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Notice of Cyber Security Incident - Automatic Funds Transfer Services, Inc. (AFTS): Northshore Utility District (NUD) was notified today (February 9, 2021) of a cyber security incident involving its payment processing vendor, Automatic Funds Transfer Services, Inc. (AFTS). The AFTS servers were illegally accessed by an encrypted ransomware attack, occurring between February 3, 2021 and February 4, 2021. AFTS maintains customer data as part of its payment processing services. Visit our news section for the full statement, and for future updates. 

 

Service Rates and Billing Information

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Service Rates

Your Board of Commissioners is pleased to announce that there will be no water or sewer rate increases for 2020. The unanimous decision was reached after the District held two public hearings, on July 16, 2020, and July 20, 2020. The 2020 Rate Resolution went into effect on August 3, 2020. The Board decided to defer a rate increase to next year. This decision was made in large part to help customers who have been financially impacted by the COVID-19 Pandemic. See rate tables below for more detail.

NUD 2020 Water and Sewer Rates

Rate Comparison Graph

Comparing rates among other agencies can be difficult, since wholesale service providers significantly impact costs. Some agencies have their own water and wastewater treatment plants, whereas NUD uses regional providers SPU for water and King County for wastewater.

The table below compares NUD's rates to neighboring utility providers who also purchase water from SPU and pay King County to treat their sewage. 

Rate Comparisons with Other Utilities and NUD for 2020 and NUD service area map

About Franchise Fees

The District has entered into franchise agreements with each city in which it provides service.  Per the terms of these agreements, the District is required to pay each city a franchise fee.  These are separate fees set by and paid directly to each city, either listed as a separate line item on your bill or embedded within your rates.  The District does not keep any of the amounts collected.

2017 Franchise Fees Table


Billing Information 

Acceptable Forms of Payment and Credit Card Policy