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Notice of Cyber Security Incident - Automatic Funds Transfer Services, Inc. (AFTS): Northshore Utility District (NUD) was notified today (February 9, 2021) of a cyber security incident involving its payment processing vendor, Automatic Funds Transfer Services, Inc. (AFTS). The AFTS servers were illegally accessed by an encrypted ransomware attack, occurring between February 3, 2021 and February 4, 2021. AFTS maintains customer data as part of its payment processing services. Visit our news section for the full statement, and for future updates. 

 

Payment Options

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Making Payments to the District

The table below shows all the methods of payment the District accepts:

Credit Card

Payment can be made on the website or in person by credit card.  We do not accept credit card payments over the telephone.  We accept Visa, Mastercard, AmEx, & Discover. 

Click HERE to make a one-time payment on the website.

Please note:  There is NO FEE for payment amounts under $1,000; any amount over $1,000 is assessed the bank's 3% transaction fee. 

In Person

TO PROTECT YOU AND OUR STAFF, WE HAVE TEMPORARILY CLOSED OUR FRONT DOORS TO WALK-IN CUSTOMERS; HOWEVER WE CONTINUE TO REMAIN OPEN FOR BUSINESS. OFFICE HOURS ARE FROM 8:00 A.M. TO 4:30 P.M. 

    FOR ASSISTANCE, PLEASE CONTACT US AT 425.398.4400 OR CLICK HERE FOR CONTACT
    INFORMATION.

Outside Drop Box

Payments made after hours may be made at one of the two drop boxes at our District office - by the front office doors and in front of the flag pole in the District parking lot.

Drop box payments are collected once per day at 8:00 a.m.  If you need your payment posted immediately, please pay inside or by credit card on the website.  *For your safety, please do not leave cash payments in drop box.

By Mail 

Payments may be mailed to: P.O. Box 3525, Seattle, WA 98124-3525

AFT icon

Automatic Funds Transfer

With this program, your payment is transferred directly from your checking account to NUD bi-monthly.   

Why sign up for AFT?

Bank Online Bill Pay

Each bank's program can work differently, so contact your bank to get more information.

 

If you have any questions about any of the payment methods outlined above, or to speak to one of our customer service representatives, please call (425) 398-4400 or email billing@nud.net.

More Payment Information

5% Early Payment Discount:  Did you know every customer can save 5% on every bill?  To be eligible for the discount:

  • Account must have a zero balance, and
  • Bill must be paid within 30 days (instead of the normal 59-day billing cycle). 

Online account access:  You can make payments on the website anytime without registering your account.  But there are several benefits to creating an account, including bill due reminders and access to previous statements to track account usage and status.  Register as a new user and create your account HERE.