In response to the COVID-19 Pandemic, the District’s Board of Commissioners approved resolution 2020-07-04 on July 20, 2020 as a relief measure to assist residential and non-residential customers who have been significantly impacted financially by the COVID-19 Pandemic.
These temporary measures consist of two primary initiatives, a Deferred Payment Plan Arrangement (DPPA) and a COVID-19 provision to the Districts existing Low-Income Discount Program (C19LIDP). For more information on the districts Low-Income Discount Program (LIDP), visit www.nud.net/LIDP.
Deferred Payment Plan Arrangement (DPPA):
To provide payment assistance, the Governor has permitted payment plan arrangements to be offered by essential service providers. The District is pleased to offer payment arrangement options that assist customers with past-due balances. NUD strongly encourages customers to apply for a payment plan as soon as possible, while the program is currently available.
Customers engaged in a current DPPA shall not be subject to dispatch fees and service terminations throughout the payment plan period, provided they meet the terms and agreements of the plan. In addition to making timely payments toward their past-due balances according to the terms of the program below, customers must continue paying current charges on a bi-monthly basis and must not allow these charges to become past-due. Also, any late charges that accrue to the account will be credited if payments are made on time per the Deferred Payment Plan Arrangement.
|Payment Option||*Past Due Balance Amount||Maximum Payment Terms (Months or Billing Periods)|
|A||$500 or less||4 Months or 2 Billing Periods|
|B||$501 to $1,000||8 Months or 4 Billing Periods|
|C||$1,001 to $1,500||12 Months or 6 Billing Periods|
|D||$1,501 to $2,000||16 Months or 8 Billing Periods|
|E||**Greater than $2,000||20 Months or 10 Billing Periods|
** The General Manager may authorize a payment term that extends beyond the established billing periods but no-longer than 30 months or 15 Billing Periods. The General Manager must report the decision process to the Board of Commissioners at the next available Board meeting following the decision.
To be approved for the DPPA, customers must attest that, due to COVID-19 related issues, they are unable to pay their current past-due balance.
COVID-19 Low-Income Discount Program (C19LIDP):The C19LIDP provides a temporary enhanced discount option for qualifying residential and non-residential customers. This program provides up to 80% discount on the water and sewer base rates charged by the District (excluding King County Treatment charges). Property owners directly billed by Northshore Utility District (NUD), must be enrolled in the Deferred Payment Plan Arrangement (DPPA) prior to being considered for the C19LIDP.
Please find the application forms for both programs below. If you need any assistance, please call 425-484-0338 or email firstname.lastname@example.org.