Notice of Cyber Security Incident - Automatic Funds Transfer Services, Inc. (AFTS): Northshore Utility District (NUD) was notified today (February 9, 2021) of a cyber security incident involving its payment processing vendor, Automatic Funds Transfer Services, Inc. (AFTS). The AFTS servers were illegally accessed by an encrypted ransomware attack, occurring between February 3, 2021 and February 4, 2021. AFTS maintains customer data as part of its payment processing services. Visit our news section for the full statement, and for future updates.
Hopefully you will be able to find the answers to all of your billing related questions here. If not, please feel free to contact us at 425-398-4400 during normal business hours (8:00am - 4:30pm M-F) or by sending email to firstname.lastname@example.org.
BILLING - How often will I receive a bill?
BILLING - My bill seems higher than usual. What should I do?
BILLING - Sometimes my water bill fluctuates. Why is that?
BILLING - What are my bill payment options?
CONTACT INFORMATION - How do I contact NUD?
CONTACT INFORMATION - Why is this so important?
DISCOUNTS - Does the District allow discounts?
EMERGENCY - Who should I call in case of a water or sewer emergency, such as a broken main or fire hydrant?
FRANCHISE FEES - What are they?
LATE PAYMENTS - If I am late in paying my bill, how much time will lapse before my water is turned off?
LEAKS - My water service line is leaking . What do I do?
ONLINE ACCESS - 3rd party payment sites
ONLINE ACCESS - Failed credit card payment
ONLINE ACCESS - How can a tenant access their account
ONLINE ACCESS - HTTP Referrer error when paying my bill
ONLINE ACCESS - I can't send or receive emails to/from NUD
ONLINE ACCESS - I forgot my account password
ONLINE ACCESS - I'm out of the country and can't pay my bill
ONLINE ACCESS - I'm trying to create my Utility Bill online account