Customer Assistance Programs

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Collage, l-r: NUD building, Kingsgate water tank, utility crews installing a water line in the road

CUSTOMER ASSISTANCE PROGRAMS - Northshore Utility District (NUD):

Low-Income Discount Program (LIDP):
The LIDP provides a discount option for qualifying residential customers.

COVID-19 Low-Income Discount Program (C19LIDP):
The C19LIDP is a temporary enhanced discount option for qualifying residential and non-residential customers.

Deferred Payment Plan Arrangement (DPPA): The DPPA offers payment arrangements to assist customers with past-due balances.

Early Payment Discount: Did you know? NUD offers a 5% early payment discount if the account is paid in full within 30 days.

If you have questions about any of the above NUD Customer Assistance Programs, please give us a call at (425) 398-4400.

OTHER CUSTOMER ASSISTANCE PROGRAMS: If you are facing financial hardship and unable to pay your bill, you may be able to request utility bill assistance from one of the following local agencies.  Your past due reminder letter or shut off notice will be required when applying for aid with these organizations.

Hopelink: Hopelink offers financial assistance to those in need. Limited funds also are available to help cover other costs, such as prescriptions or to help keep your water or sewer services running. | (425) 869-6000

St. Vincent de Paul: St. Vincent de Paul provides help to people in dire circumstances, such as the threat of evictions, utility shut off, hunger, and other basic needs. | (206) 767-6449

The Salvation Army (TSA): TSA provides financial assistance and other aid to those most in need of help. | (425) 452-7300

Overlake Christian Church (OCC): OCC offers financial assistance to members and attendees of OCC and other residents of Bothell, Redmond, Kirkland and Woodinville to help cover rent, mortgage, or utilities. | (425) 702-0303

Craft3: Craft3 offers financial assistance to all income levels for energy upgrades, build accessory dwelling units, and replace failing septic systems and aging manufactured homes. | (888) 231-2170

King County Housing Repair Low-income Assistance: KC Housing Repair provides loans and grants for housing repair services to low-income homeowners and special needs renters in most parts of King County. | (206) 263-9095

King County Veterans' Program (KCVP): KCVP works with partners across the region to provide financial, housing, employment and other supportive services to veterans, servicemembers and their families throughout King County. | (206) 477-8282

Catholic Community Services of Western Washington (CCSWW): CCSWW provides assistance to individuals and families struggling with poverty and the most vulnerable in our communities. | (206) 328-5696


Emergency Rental Assistance Program - U.S. Department of the Treasury: The Emergency Rental Assistance program makes available $25 billion to assist households that are unable to pay rent and utilities due to the COVID-19 pandemic.

King County - COVID-19 Financial Help Resources: King County COVID-19 resources which contain information on how to file for unemployment or workers’ comp; help with paying utilities, rent, and mortgages; issues with insurance; food assistance; and much more.

Department of Social and Health Services - Disaster Cash Assistance Program (DCAP): DCAP offers a fast and easy way for families and individuals to apply for a variety of services such as Food, Cash, Child Care, Long-Term Care, and Medicare Savings Programs.

COVID-19 Small Business and Tenant Assistance Programs: This MRSC page provides information on COVID-19assistance programs for small businesses and tenants.

COVID-19 Paycheck Protection Plan: The following websites provide information about the COVID-19 Paycheck Protection Plan - U.S. Small Business Administration (SBA) and the U.S. Senate Committee.

Families First Coronavirus Response Act Program (FFCRA): FFCRA makes substantial changes to sick and FMLA leave for businesses and employees in 2020.