Notice of Cyber Security Incident - Automatic Funds Transfer Services, Inc. (AFTS): Northshore Utility District (NUD) was notified today (February 9, 2021) of a cyber security incident involving its payment processing vendor, Automatic Funds Transfer Services, Inc. (AFTS). The AFTS servers were illegally accessed by an encrypted ransomware attack, occurring between February 3, 2021 and February 4, 2021. AFTS maintains customer data as part of its payment processing services. Visit our news section for the full statement, and for future updates. 


24 Hour Emergency Contact

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If you have a water or sewer emergency, call (425) 398-4400.

Calling after hours: please follow the prompt to connect to our on-call staff.


Please CALL US FIRST if you have a water or sewer emergency!  We can direct you to the right information and initiate our response faster.

Staff are available to assist you 24 hours/day, 7 days/week.  If calling after hours, please follow the prompt to be directed to our answering service, who will connect you with our on call staff.

  • If calling during regular business hours, please call our Operations Dispatch Center at (425) 398-4403.
  • Regular hours for the Operations Department are 7:30 a.m. to 4:00 p.m., Monday through Friday.
    Finance and Engineering Department hours are 8:00 a.m. to 4:30 p.m., Monday through Friday.

If our main number does not answer, please call our answering service directly for Emergencies at (425) 608-3751

Additional Contact Information

Northshore Utility District Office
6830 NE 185th St, Kenmore WA 98028 

Finance Department (425) 398-4402
Engineering Department (425) 398-4401
Employee Directory Click here

Roadway or Storm Drainage Issue?

If you are having a roadway or storm drainage issue, please contact the City in which your property resides within. 

City of Bothell (425) 488-0118
City of Kenmore (425) 398-8900
City of Kirkland (425) 587-3900
City of Lake Forest Park (206) 368-5440
City of Woodinville (425) 984-2301

Electrical or Gas Utility Emergency?

Puget Sound Energy 1 (888) 225-5773
Seattle City Light (206) 684-3000
Snohomish County PUD (425) 783-1000

Call Before You Dig – Utility Notification Center

811 or 1 (800) 424-5555