Position Available

Administrative Specialist

6830 NE 185th St, Kenmore 98028

Salary/Pay Rate

$3,887.00 - $5,209.00 per month

Depending upon qualifications

Job Type

Limited Term

Job Posted

1 month ago

Deadline to Apply

May 28, 2021

To be considered in the first round of applicant review please submit application by 5/28/21. To be considered in the second round of applicant review please submit application by 05/28/2021.

COVID-19 Vaccinations are a job requirement. 

Job Title: Administrative Specialist

Salary: $3,887.00 – $5,209.00 per month

Job Type: Full-time, Limited Term

Job Location: 6830 NE 185th St, Kenmore, WA 98028

Job Description:

Northshore Utility District is a special purpose water and sewer utility located at the northeast end of Lake Washington in King County. The District encompasses more than 11,000 acres in parts of Kenmore, Bothell, Juanita, Totem Lake, Kingsgate, Finn Hill, Lake Forest Park and Kirkland and serves more than 77,000 people.

We are looking to fill a limited term Administrative Specialist position in the Finance Department. The role works under supervision to fulfill customer service, cash receipting, and various other functions. Incumbents in this position may be assigned different facets of the above responsibilities. Assistance and instructions will be given for new or unfamiliar assignments.

Essential Duties:

  • First point of contact for all walk-in and call-in customers.
  • Assists customers with payments, billing and other customer inquiries.
  • Inputs payments made in the form of cash, checks, and credit cards, on utility billing accounts.
  • Responds promptly and appropriately to all routine customer inquiries (verbal, written and emailed).
  • Performs research on customer accounts, payments and other inquiries as needed.
  • Assists maintaining customer account changes.
  • Processes duplicate billing request forms.
  • Processes agent and third-party release forms.
  • Processes eBilling enrollment forms.
  • Manages escrow inquiries and final bill requests and prepares final bills.
  • Opens, sorts, date stamps and distributes incoming mail.
  • Manages and monitors distribution and inventory of visitor access control cards.

Minimum Qualifications:

  • Proficient customer service skills and techniques that enhance all customer interactions.
  • Ability to manage telephone calls with a high degree of professionalism and etiquette.
  • Understanding of the billing and collection procedures and understanding of the business aspects of a utility’s operations.
  • Ability to learn and accurately describe the operation of water meters and processes.
  • Ability to learn, explain and accurately communicate rates, fees and charges defined within the Districts Rate Resolution.
  • Proficient in the use of office machines: 10-key, PCs, printers, copiers, scanners, postage meter, etc.
  • Working knowledge of the Microsoft Office Suite.
  • Communication skills (written and oral) as applied to interaction with all customers, co-workers (proper grammar, spelling, punctuation and business communications).
  • Ability to work harmoniously with others.
  • Flexibility in accepting work assignments.

Experience/Education:

Any equivalent combination of education and experience that provides the applicant with the knowledge, skills and abilities required to perform the job.

  • Two years of customer service experience required.
  • High School Diploma or General Equivalency Diploma (GED) required.
  • One year of college or vocational training is preferred.

Licensing Requirements:

Valid Washington State Driver’s License.

Other Requirements:

Reliable and regular attendance.

Does this sound like you?