TO PROTECT YOU AND OUR STAFF, WE HAVE TEMPORARILY CLOSED OUR FRONT DOORS TO WALK IN CUSTOMERS; HOWEVER, WE HAVE, AND WILL, CONTINUE TO REMAIN OPEN FOR BUSINESS. FOR ASSISTANCE - PLEASE CONTACT US AT 425.398.4400 OR CLICK HERE FOR CONTACT INFORMATION.

COVID-19 Updates from the Board of Commissioners

• April 17th, 2020 - COVID-19 Update from the Board of Commissioners

• March 26th, 2020 - COVID-19 Update from the Board of Commissioners

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NUD COVID-19 Customer Assistance Measures Implemented

• March 16th, 2020 NUD Board Meeting – Emergency declared.
• Temporary suspension of residential water service terminations of delinquent accounts.
• Suspended late charges associated with cash payments and credit card fees associated with payments up to $1,000.00. (Effective until such time NUD removes its emergency declaration or initiates a separate motion to remove such action. These suspensions of service terminations do not forgive or relieve outstanding balances, or fees owing on the account.)
• NUD reactivated any customer who previously had their water service terminated.
• NUD suspended liens on properties due to non-payment.
• NUD offers payment arrangements for customers in need of financial assistance with their utility bill.
• NUD takes measures to assist customers affected by COVID-19 and directs those customers to both internal and external financial assistance program sources (i.e. Hopelink).
• NUD directs customers to its Low-Income Discount Program and associated informational page (LIDP).
• NUD investigates additional methods to financially assist district customers during the COVID-19 pandemic.

Financial Assistance Programs for Individuals and Small Businesses


Low-Income Discount Program - Northshore Utility District
COVID-19 Customer Assistance Programs - Northshore Utility District
Department of Social and Health Services - Disaster Cash Assistance Program (DCAP)
CARES Act – Economic Assistance
WA State COVID-19 Business Resources
Paycheck Protection Plan - U.S. Small Business Administration (SBA) and the U.S. Senate Committee
Families First Coronavirus Response Act Program (FFCRA)
Hopelink Financial Assistance
MRSC - COVID-19 Small Business and Tenant Assistance Programs

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COVID-19 Related News and Health Websites


• COVID-19 Risk Assessment Dashboard
• Washington State Department of Health
• King County COVID-19 website
• CDC Stress and Coping

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For more informational videos on the COVID-19 virus, please visit the CDC's video page or on the CDC's YouTube channel.