COVID-19 - News & Updates

Print
Press Enter to show all options, press Tab go to next option

TO PROTECT YOU AND OUR STAFF, WE HAVE TEMPORARILY CLOSED OUR FRONT DOORS TO WALK IN CUSTOMERS; HOWEVER, WE HAVE, AND WILL, CONTINUE TO REMAIN OPEN FOR BUSINESS. FOR ASSISTANCE - PLEASE CONTACT US AT 425.398.4400 OR CLICK HERE FOR CONTACT INFORMATION.

COVID-19 Updates from the Board of Commissioners
covid19_NUD_information_hub_Small

Thumbnail_4.17_BOC_Update April 17th, 2020 - COVID-19 Update from the Board of Commissioners

 
     

covid19_update_3.26.20_ThumbnailMarch 26th, 2020 - COVID-19 Update from the Board of Commissioners

 

 

_______________________________________________________________


NUD COVID-19 Customer Assistance Measures Implemented

  • March 16th, 2020 NUD Board Meeting – Emergency declared.
  • Temporary suspension of residential water service terminations of delinquent accounts.
  • Suspended late charges associated with cash payments and credit card fees associated with payments up to $1,000.00. (Effective until such time NUD removes its emergency declaration or initiates a separate motion to remove such action. These suspensions of service terminations do not forgive or relieve outstanding balances, or fees owing on the account.)
  • NUD reactivated any customer who previously had their water service terminated.
  • NUD suspended liens on properties due to non-payment.
  • NUD offers payment arrangements for customers in need of financial assistance with their utility bill.
  • NUD takes measures to assist customers affected by COVID-19 and directs those customers to both internal and external financial assistance program sources (i.e. Hopelink).
  • NUD directs customers to its Low-Income Discount Program and associated informational page (LIDP).
  • NUD investigates additional methods to financially assist district customers during the COVID-19 pandemic.

_______________________________________________________________

_______________________________________________________________

_______________________________________________________________

_______________________________________________________________

_______________________________________________________________

For more informational videos on the COVID-19 virus, please visit the CDC's video page or on the CDC's YouTube channel.