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Customer Information System (CIS) Solution

  • RFP Number:2019-IT-1
  • Start Date:07/31/2019 4:30 PM
  • Close Date:09/16/2019 4:30 PM

Introduction

Executive Summary
Pursuant to the provisions of RCW 39.04.270, Northshore Utility District of Kenmore, Washington (NUD), is requesting for proposals (RFP) from vendors to provide an integrated Customer Information System (CIS) and Accounting software package. Solution/s should have functionality that fully addresses all the business needs of a water and sewer utility including: Customer Care and Billing, Accounting, Inventory, Asset Management, Work Order Management, Human Resources Management, Time & Labor, and Payroll. Services may be provided as a Software as a Service (SaaS) or Infrastructure as a Service (IaaS) and/or Platform as a Service (PaaS) and will be identified. In addition to the software, implementation support to include data conversion and training will be required. The proposal should only include solutions that have been proven and implemented at other water and sewer utility districts or for local municipalities providing such services.
NUD District is a publicly owned water and sewer utility that provides services to urban and rural areas in the cities of Kirkland, Bothell, Lake Forest Park, and Kenmore. The NUD office is located in Kenmore, Washington. NUD serves approximately 22,000 water and 22,000 sewer accounts.

Project Objectives
The requirements being reviewed as part of this RFP are replacing software currently in use by NUD for the following functions:

Required Functions:
• Customer Information and Utility Billing
• Customer Web Portal
• Accounting/Financial Reporting
• Mobile Capabilities
• Prepay Services
• Bill Production and Mailing
• HR/Payroll
• Document Management
• Work Order Management
• Fixed Assets
• Facilities/Asset Management
• Purchasing and Inventory
• Engineering Project Management (Capital Improvement Projects & Developer Extensions)
• Field Work Tools and Mobile GIS
Optional Functions:
• Outage Management
• GIS Mapping
• Meter Data Management
• Fleet Management

In addition to the software, NUD requires conversion of data from our existing systems, integration with other business systems to the level currently in production if required, end-user and administrative training, and comprehensive startup support to successfully migrate to the new system without interruption to routine business operations or degradation of service to our customers.

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